1. OFFER AND PRICES
All the prices in the shop are given in € (Euros) without shipment costs.
2. TERMS AND METHOD OF PAYMENTS
We offer the following methods of payment:
– bank transfer
Wait please for confirmation email before paying.
3. METHODS OF DELIVERY
5. RETURNS POLICY
You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item.
We accept the return of the unopened items only!
Please contact us to find a solution: firstname.lastname@example.org
· You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then email to confirm the address you need to return the item to.
· Please package the item securely and include inside the package your order number, name and address
Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Please note that we can only refund the postage costs for returning an item where:
· we sent you the wrong item, or
· the item is damaged or faulty; or
· where you are returning a substitute or replacement item which you do not want to keep.
We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.